Small Business Path to Excellence: The People

For long, the continuous improvement journey to operational excellence has been a thing for large corporation however small businesses are in as much need to ensure a steady growth. Our Small Business Path to Excellence Series tailors the continuous improvement journey to small businesses. In these series, we will address the various foundational elements that ensure smoother day to day operations. By working towards operational excellence in your business you will create an entity which is able to grow exponentially and efficiently.

But what is operational excellence and how can you incorporate it into your business today?

Operational excellence is a difficult term to describe. A definition by the Institute of Operational Excellence states that operational excellence is when each and every employee can see the flow of value to the customer, and fix that flow before it breaks down. It is a continuous journey within a business which focuses on the constant improvement of their processes and procedures incrementally. Michael J. Fox once remarked, “I am careful not to confuse excellence with perfection. Excellence, I can reach for; perfection is God’s business.”

These series are held at Chaima's African Cuisine. For over 5 years, this business has been sustaining on the owner's strong will and ingenuities. For 3 months now, Chaima's has been on their journey to operational excellence and you are given the opportunity to learn about these incremental business transformations happening in their continuous improvement journey.

Topic: People

People first must develop the mindset that achieving excellence is a journey, not a destination.

Our valued partners Business Seals Consulting Firm (www.bizseals.com) will be co-facilitating this lively and empowering session.

Learning Objectives:

- Driving Employee Engagement

- Cultivating a Sense of Ownership & Accountability

- Leveraging Emotional Intelligence