Many times small business gets intimidated when they here Systems, Enterprise Resource Planning System, Customer Relationship Management System, etc... WELL DON’T BE!
You can very well have an integrated system that gives you visibility on all the moving part of your operations for a fraction of what you may think it costs. Even Google Apps can do it for free!!!
Why is it so important to have a CRM ? Here is the answer from Score : https://readytalk.webcasts.com/starthere.jsp?ei=1205191&sti=sba-newsletter&tp_key=003345b08a&utm_medium=email&utm_source=govdelivery